Working notes
These are experience-led positions rather than provider documentation or universal rules. They describe how Blue Canoe approaches recurring questions about responsibility, automation and human interaction with systems.
Where a claim depends on external research, the source is linked. Where it is an operating judgement, it is identified as such.
- AI operating notes: governance before accelerationBlue Canoe's operating boundaries for using AI in production work: ownership, authority, evidence, approval and rollback.
- Humane forms: designing for trust and recoveryExperience-led guidance for forms, payments and automated workflows that reduce uncertainty without manipulating users.